21st October 2007

Nobody Is Going To Buy The Ice Cream Van If You Are Handing Out The Lollipops For Free

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Do you partake in PPC direct to the merchants website from paid search engines using an affiliate link?

Do you feel that your keyword databases are a precious commodity?

If your answer is yes to the questions above then read on …

Therefore, what are your thoughts to merchants being able to see / analyse not only the referring url of sales or clicks, but also glean the keywords you use from direct to merchant advertising from paid search engines? As this could be a dilemma we have been facing for a quite a while. Now, granted a merchant can already access this information via their own logs since the creation of the internet.

Unless, of course you send the traffic via you own site first through a redirect i.e. google adwords / adsense > affiliate site redirect > merchant, this can be prevented some of the time but not all the time, I guess it depends on how it is initially set up.

We need some investigation into what networks allow merchants to see on the interface from the client side & some direct answers from a network if politely asked. These will then be cross referenced by asking merchants we know & trust what they actually see from their side. I do wonder if any networks don’t actually have the ability to prevent this from being seen or haven’t stripped out the most important part of the search string … that being the keywords.

Not only that, but also the networks have this information at their disposal, there is bound to be one or two less scrupulous aprties whether it be networks / merchants / agencies / even member of staff who will use these keywords for their own material gain, whether to pass on to clients on a consultancy basis – or have their own bid management tools they have developed themselves or acquired (which has happened recently in acquisitions) to use the keywords to block off ppc for affiliate programs entirely – or pass on to their own closed groups – or insist on restrictions on certain hybrid or generic phrases that they wouldn’t have previously known.

Perhaps we might even need the extreme of networks signing a non disclosure for the use of our keywords.

Anyhow back on track, I guess this can be stopped some of the time but not all of the time or can it?

Maybe one way which is near 100% fool proof is to land on affiliate page and click … as automatic forwarding can sometimes send the information along … however … you can add a slight pause or load an image on forwarding page that stops the referrer from passing across, hey you could even pass the search string along saying “bugger off” or maybe more suitably “tut tut tut” or “oh no you don’t”. Going through a redirect is also better if you have bid management tools or monitoring data, etc. There are slighly more advanced methods.

One downside a network may argue, is that they need information for detecting fraud or there could be some comeback with a network not liking you hide your traffic source … “Well sorry Mr Network, we are not participating in this & my keyword database is a lot more valuable asset to me than any unjust accusations you may wish to through at me”. I appreciate dealing with fraud affiliates is maybe one of the hardest most time consuming jobs going, but surely there are other ways & means of detecting these? If so answers on a postcard, please.

Charity begins at home, I don’t think we are telling all the fraud affiliates how to hide stuff more than what is solved, because they probably have more advanced ways of hiding their scams anyhow.

At the end of the day, the ball is in your court …

Question 1: How precious a commodity is your keyword database?

Question 2: By not having the appropriate redirects in place, are you happy about handing things on a plate to your competitors?

What prompted me to write this article, well it’s something I have been meaning to post for a while but more recently I saw some sales on a network get rejected by a merchant, because I suspect they came from adsense adverts according to the referring URL’s the merchant provided.

There are currently 6 responses to “Nobody Is Going To Buy The Ice Cream Van If You Are Handing Out The Lollipops For Free”

Why not let us know what you think by adding your own comment! Your opinion is as valid as anyone elses, so come on... let us know what you think.

  1. 1 On October 21st, 2007, Steve said:

    Interesting post Paul, something I think need scareful consideration, not just in relation to networks, but also on independent programmes which often have the tracking completely accessible to the merchant, if they know what to do with it.

  2. 2 On October 21st, 2007, Kevin Edwards said:

    Hi Paul,

    For the record, whilst you (as an affiliate) can see keyword referrer data this is not enabled for merchants.

    In other words at Affiliate Window affiliates and network staff can see the data but our advertisers can’t.

    Where this does prove invaluable for us as a network is seeing at a glance those affiliates flouting PPC T&Cs. We also use a brand monitoring tool that runs continuously across all main search engines’ paid search listings.

  3. 3 On October 21st, 2007, Dan Morley said:

    Hi Paul,

    Some good points raised here. Firstly though id like to address Kevin as to why this isn’t enabled for advertisers, the AW snoopy software when I met with Awin initially about a month after starting at alpharooms.com came at an additional cost which we refused to pay. And then when the T&C’s were broke by an affiliate Awin did not inform us, we found out ourselves a few months later and had to go about getting the commission back.

    Back to the post in hand though! A an paid search affiliate of course keywords are the most important thing you have, but there has to be a level of trust between people working together. Id rather not disclose too much in public at the moment but if you have some spare time at the expo id be more than happy to let you know what we receive s a merchant from all the networks we work with, what we collect and what we use.

    Cheers,
    Dan

  4. 4 On October 22nd, 2007, Matt Bailey said:

    Hi Paul,

    From our point of view, the situation is exactly as stated above from Kevin. dgmPro allows affiliates visibility of the referring URL (sometimes containing the search string) however this is not availiable for merchants.

    Matt

  5. 5 On October 22nd, 2007, Kier said:

    Hi Paul,

    We also do not allow merchants to see the keywords in the referring URL.

    Kier

  6. 6 On August 3rd, 2008, Paul said:

    But can the networks see them ?!

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